Shipping + Packaging
IMPORTANT COVID-19 Shipping Updates:
From Canada Post:
Canada Post is now processing and delivering parcels at levels only experienced during the busiest weeks of the Christmas season. Canada Post is advising customers across the country to expect delays with their parcel deliveries. The heavy incoming parcel volumes, combined with the important safety measures we’ve implemented in our processing facilities, mean it is taking longer to process.
For the most up to date information, please go to : www.canadapost.ca
What does this mean for my order:
We are experiencing extremely slow delivery times (from 5 days to 21 days). When selecting shipping options, please consider upgrading to Canada Post Expedited Parcel, XPresspost or Canada Post Priority in checkout (includes tracking). Canada Post is no longer offering guaranteed shipping timeframes due to the COVID-19 safety measures and heavy volumes.
Smaller orders are able to ship via oversized letter mail within Canada by Canada Post.
Smallers orders include:
Zero Waste Bows between 1-8.
Snack bags between 1-3.
A single apron (toddler or youth).
Burp cloths between 1-3.
Cloth Masks between 1-3.
*If you are unsure if your order would qualify for oversized letter mail, please contact me before placing your order at email@example.com.
In the event of a shipping error due to incorrect information on the part of the customer, the customer is responsible for additional shipping fees.
*Please note, that when choosing oversized letter mail Harper Ridley Homemade Goods is not responsible for lost packages and that any orders shipped this way will not be replaced.
We are located in SE Calgary. We are an online shop and do not have a brick and mortar location. If you have selected local pick up, we will send you an email with pickup instructions when your order is ready.United States Orders:
We use Canada Post to ship our products.
Custom + Import Taxers: Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.
All orders are packed in a soft mailer that is 100% compostable.* They are also reusable! Orders packed (when possible due to shipping constraints) with tissue paper that can be recycled.
*Mailers are made from corn starch (from corn not fit for consumption), PLA (Polylactide, which is made from waste corn too and other plants) and PBAT (Polybutyrate Adipate Terephthalate).